Using To-Dos (Legacy Users)
Replies
How do replies work in QuickMail?
We scan all folders in the inbox except for the Sent folders. We scan the inbox for prospects' replies every 10-20 minutes. So, reply detection may not be real-time at all times.
When a reply is detected, it will automatically be added to the To-Dos page. Additionally, the journey of the prospect who replied will automatically be marked as 'Replied' and follow-up emails will no longer be sent.
Note: We scan all folders in the inbox except for the Sent folders.
How to view replies?
How to reply to a reply?
To reply to a reply in QuickMail, go to To-Dos → Open a 'Reply' → Scroll down → Type in your reply → Send Reply
How to add a label to a reply?
To add a label to a reply, go to To-Dos → Open a 'Reply' → click on a Sentiment or add a label
To know more about managing replies using Labels, check this guide: Labels
How to prevent replies from showing in the To-Dos?
How to view archived replies?
To find archived To-Dos, go to To-Dos → Advanced Filter → To-Dos tab → add the date under 'Todo completed after or before' → Apply Filters