How to Manage Replies
How do replies work in QuickMail?
We scan the inbox for prospects' replies every 10-20 minutes. So, reply detection may not be real-time at all times.
When a reply is detected, it will automatically be added to the To-Dos page. Additionally, the journey of the prospect who replied will automatically be marked as 'Replied' and follow-up emails will no longer be sent.
How to view replies?
How to reply to a reply?
To reply to a reply in QuickMail, go to To-Dos → Open a 'Reply' → Scroll down → Type in your reply → Send Reply
How to add a label to a reply?
To add a label to a reply, go to To-Dos → Open a 'Reply' → click on a Sentiment or add a label
To know more about managing replies using Labels, check this guide: Labels
How to prevent replies from showing in the To-Dos?
How to view archived replies?
To find archived To-Dos, go to To-Dos → Advanced Filter → To-Dos tab → add the date under 'Todo completed after or before' → Apply Filters