How to Manage Replies
How do replies work in QuickMail?
We scan the inbox for prospects' replies every 10-20 minutes. So, reply detection may not be real-time at all times.
When a reply is detected, it will automatically be added to the To-Dos page. Additionally, the journey of the prospect who replied will automatically be marked as 'Replied' and follow-up emails will no longer be sent.
How to view replies?
How to reply to a reply?
To reply to a reply in QuickMail, go to To-Dos -> Open a 'Reply' -> Scroll down -> Type in your reply -> Send Reply
How to add a label to a reply?
To add a label to a reply, go to To-Dos -> Open a 'Reply' -> click on a Sentiment or add a label
To know more about managing replies using Labels, check this guide: Labels
How to prevent replies from showing in the To-Dos?